Shipping Information

Robozaps Inc. partners with various sellers to offer a diverse range of robots and robot parts. Delivery times and shipping costs may vary depending on the seller and your location.

Shipping Methods

Sellers on Robozaps.com offer multiple shipping options to accommodate your needs, including standard, expedited, and international shipping. The available shipping methods and costs will be displayed at checkout.

Processing Time

Order processing times vary by seller. Typically, orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.

Delivery Time

Delivery times depend on the shipping method chosen and the destination. The estimated delivery times are as follows:

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days
  • International Shipping: 10–20 business days

Please note that these are estimates and actual delivery times may vary.

Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout.

International Shipping

We offer international shipping to many countries. Please note that international shipments may be subject to import taxes, customs duties, and fees, which are the responsibility of the recipient.

Returns Policy

General Return Policy

Individual sellers on Robozaps.com are in charge of setting our return policies. We encourage you to review the seller’s return policy before making a purchase. If you have any questions or concerns about a seller’s return policy, please contact the seller directly.

Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition as when you received it.
  • The item must be in its original packaging.
  • You must have a receipt or proof of purchase.

Return Process

To initiate a return, please follow these steps:

  1. Contact the Seller: Reach out to the seller to request a return authorization and instructions.
  2. Prepare the Package: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
  3. Ship the Item: Follow the seller’s instructions for shipping the item back. You are responsible for the return shipping costs unless the seller specifies otherwise.

Refunds

Once the seller receives and inspects the returned item, they will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

Exchanges

If you need to exchange an item, please contact the seller directly. The exchange process will follow the same steps as the return process.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Custom-made or personalized products
  • Downloadable software or digital products
  • Items marked as “Final Sale”

Damaged or Defective Items

If you receive a damaged or defective item, please contact the seller immediately. Provide detailed information and, if possible, include photos of the damage or defect. The seller will guide you through the return or exchange process for damaged or defective items.

Contact Us

If you have any questions or need assistance with delivery or returns, please contact us at:

Robozaps Inc.

Email: support@robozaps.com

Phone: (650) 316-7500

Address: 1355 Market St, San Francisco, CA 94103, USA