Delivery & Refunds Policy

At Robozaps LLC, we work with a wide network of sellers to bring you an extensive selection of robots and robot parts. This policy outlines our shipping, delivery, and returns procedures to ensure you have a smooth purchasing experience. If you have any questions, please reach out to us using the contact details provided at the end of this document.

Shipping Information

Partner Sellers
Robozaps partners with multiple sellers to offer diverse products. Delivery times and shipping costs may vary depending on the seller and your location.

Shipping Methods

Our sellers provide various shipping options to meet your needs, including Standard, Expedited, and International Shipping. The specific shipping methods and their costs will be displayed during checkout.

Processing Time

  • Order Processing: Orders are typically processed within 1–3 business days.
  • Confirmation & Tracking: Once your order has shipped, you will receive a confirmation email containing tracking information.

Please note that processing times may vary by seller.

Delivery Time

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days
  • International Shipping: 10–20 business days

These are estimated time frames; actual delivery times may vary based on factors such as customs processing, carrier delays, and geographical location.

Shipping Costs

Shipping costs are calculated based on the package’s weight, dimensions, and destination. The total shipping charge will be displayed at checkout before you complete your purchase.

International Shipping

We gladly offer international shipping to many countries. However, please be aware that import taxes, customs duties, and related fees may apply. These charges vary by country and are the responsibility of the recipient. We recommend checking with your local customs office for more information on potential fees.

Returns Policy

Important: Robozaps provides a marketplace platform for various sellers. Each seller on Robozaps.com sets their own return policy. We encourage you to review the specific return policy of the seller before completing your purchase. If you have questions or concerns regarding a particular seller’s policy, please contact that seller directly.

General Return Policy

To ensure a smooth return process, please follow these guidelines:

  1. Eligibility
    • The item must be unused and in the same condition as when it was received.
    • The item must be returned in its original packaging with all accessories, manuals, and documentation included.
    • A receipt or proof of purchase is required to validate the return.
  2. Return Process
    1. Contact the Seller: Request a return authorization and instructions.
    2. Prepare the Package: Repackage the item carefully in its original packaging.
    3. Ship the Item: Send the item back according to the seller’s instructions. Unless otherwise specified by the seller, the buyer is responsible for return shipping costs.
  3. Refunds
    • After the seller receives and inspects the returned item, you will be notified of approval or rejection of your refund.
    • Approved refunds will be processed and applied to your original payment method. The timeline for the refund may vary depending on your payment provider.
  4. Exchanges
    • If you need to exchange an item, please contact the seller directly. Exchanges generally follow the same procedure as returns.

Non-Returnable Items

Certain product categories are typically non-returnable, such as:

  • Custom-made or personalized products
  • Downloadable software or digital products
  • Items marked as “Final Sale”

Please check the seller’s return policy for details on products in these categories.

Damaged or Defective Items

If you receive an item that is damaged or defective:

  1. Contact the Seller Immediately: Provide detailed information and, if possible, include photos of the damage or defect.
  2. Follow Return/Exchange Instructions: The seller will guide you through the return or exchange process.

Contact Us

For any questions or assistance regarding delivery or returns, please contact us:

Robozaps LLC
30 N Gould St Ste N
Sheridan, WY 82801, United States
Phone: +1 (628) 600-9603
Email: support@robozaps.com

We appreciate your business and strive to provide you with an excellent shopping experience. Thank you for choosing Robozaps!