Shipping Information
Robozaps (Blue Ventures Studios Pte Ltd) partners with various sellers to offer a diverse range of robots and robot parts. Delivery times and shipping costs may vary depending on the seller and your location.
Shipping Methods
Sellers on Robozaps.com offer multiple shipping options to accommodate your needs, including standard, expedited, and international shipping. The available shipping methods and costs will be displayed at checkout.
Processing Time
Order processing times vary by seller. Typically, orders are processed within 1–3 business days. You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Time
Delivery times depend on the shipping method chosen and the destination. The estimated delivery times are as follows:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–5 business days
- International Shipping: 10–20 business days
Please note that these are estimates and actual delivery times may vary.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout.
International Shipping
We offer international shipping to many countries. Please note that international shipments may be subject to import taxes, customs duties, and fees, which are the responsibility of the recipient.
Returns Policy
General Return Policy
Individual sellers on Robozaps.com are in charge of setting our return policies. We encourage you to review the seller’s return policy before making a purchase. If you have any questions or concerns about a seller’s return policy, please contact the seller directly.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging.
- You must have a receipt or proof of purchase.
Return Process
To initiate a return, please follow these steps:
- Contact the Seller: Reach out to the seller to request a return authorization and instructions.
- Prepare the Package: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the Item: Follow the seller’s instructions for shipping the item back. You are responsible for the return shipping costs unless the seller specifies otherwise.
Refunds
Once the seller receives and inspects the returned item, they will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
Exchanges
If you need to exchange an item, please contact the seller directly. The exchange process will follow the same steps as the return process.
Non-Returnable Items
Certain items are not eligible for return, including but not limited to:
- Custom-made or personalized products
- Downloadable software or digital products
- Items marked as “Final Sale”
Damaged or Defective Items
If you receive a damaged or defective item, please contact the seller immediately. Provide detailed information and, if possible, include photos of the damage or defect. The seller will guide you through the return or exchange process for damaged or defective items.
Contact Us
If you have any questions or need assistance with delivery or returns, please contact us at:
Blue Venture Studios Pte Ltd
Email: support@robozaps.com
68 Circular Road, #02-01, 049422, Singapore