Savioke Relay
Autonomous Delivery Robot for Hospitality and Healthcare
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The Savioke Relay is an autonomous delivery robot designed for indoor environments such as hotels, hospitals, and senior living facilities. It navigates independently through hallways and elevators to deliver items like towels, amenities, medications, and meals directly to guest rooms or patient areas. The robot features a secure compartment, touchscreen interface, and cloud-based fleet management, enabling staff to focus on higher-value tasks while improving operational efficiency.
Released: 2015
RoboZaps evaluation note
Buyer-side view of Savioke Relay
RoboZaps reviews Savioke Relay as part of a broader robot shortlist, not as a single-vendor pitch. Buyers should compare availability, deployment maturity, support terms, integration work, and total cost before committing.
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- Availability
- scaled deployment
- Support caveat
- Verify local training, maintenance, parts, and uptime terms.
Best fit
Teams that need to compare Savioke Relay against otherservice robots options with deployment readiness, commercial terms, and support assumptions made explicit.
Not best fit
Buyers who need a guaranteed off-the-shelf deployment before confirming current availability, integrator coverage, site readiness, and post-sale support ownership.
Commercial review before shortlist
Before recommending a robot, RoboZaps checks whether the commercial and lifecycle picture is clear enough for a buyer to act.
- price range
- availability
- lead time
- support terms
- deployment readiness
- training needs
- maintenance risk
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Buyer-intent resources
Start with the database when you need current records, then use the buyer guides for sourcing, procurement, deployment support, and shortlist context.
Estimated lead time: 6 weeks
Overview
The Savioke Relay robot represents a pioneering solution in autonomous indoor delivery, specifically engineered to meet the demanding requirements of hospitality and healthcare environments. Standing just over one meter tall with a friendly, approachable design, Relay seamlessly integrates into busy facilities to handle routine delivery tasks that traditionally consume significant staff time.
Designed with both operational efficiency and guest experience in mind, Relay features a secure, lockable compartment that can transport items ranging from fresh towels and toiletries in hotels to medications and lab samples in healthcare settings. The robot autonomously navigates complex indoor environments, including carpeted hallways, elevator rides, and areas with pedestrian traffic, using advanced sensor fusion and mapping technology.
Since its initial deployment in 2015, Relay has completed millions of deliveries across hundreds of facilities worldwide, establishing itself as a proven solution for reducing staff workload while maintaining high levels of service quality. The platform's cloud-based management system allows facility managers to monitor fleet performance, track delivery metrics, and optimize operations in real-time.
Key Features
- Autonomous Navigation: Self-driving capability with elevator integration, dynamic obstacle avoidance, and real-time path planning
- Secure Delivery Compartment: Lockable storage with customizable access controls and delivery confirmation system
- Cloud Fleet Management: Centralized dashboard for managing multiple robots, monitoring performance, and analyzing delivery data
- Guest Interaction Interface: Touchscreen display with customizable branding and interactive communication capabilities
- 24/7 Operation: Extended battery life supporting full-shift autonomous operation with automatic recharging
- Multi-Floor Capability: Seamless elevator integration enabling deliveries across multiple building levels
- Safety-First Design: Multiple sensor systems ensuring safe operation around people and obstacles
Applications
In the hospitality sector, Relay robots serve hotels of varying sizes by delivering amenities, towels, snacks, and other guest requests directly to room doors. This allows hotel staff to focus on personalized guest services rather than routine delivery tasks. Major hotel chains have deployed Relay fleets to improve operational efficiency, reduce delivery times, and create memorable guest experiences through innovative technology integration.
Healthcare and senior living facilities utilize Relay for medication delivery, lab sample transport, meal service, and supply distribution. The robot's secure compartment and tracking capabilities make it particularly well-suited for environments requiring accountability and hygiene standards. Hospitals benefit from reduced staff fatigue, improved delivery consistency, and the ability to reallocate personnel to direct patient care activities.
Technical Highlights
Relay's navigation system combines LiDAR, sonar, depth cameras, and IMU sensors to create detailed environmental maps and execute precise path planning. The robot's ability to call and board elevators autonomously represents a significant technical achievement, requiring sophisticated integration with building systems and real-time decision-making capabilities. Its sensor fusion algorithms enable safe navigation in dynamic environments with unpredictable pedestrian movement.
The platform's cloud-based architecture enables continuous improvement through over-the-air software updates and centralized fleet management. Savioke's proprietary algorithms optimize delivery routing, battery management, and task prioritization across multiple robots operating simultaneously. The system learns facility layouts over time, improving efficiency and adapting to environmental changes such as temporary obstacles or facility renovations.
Videos
Deployment Evidence
Relay Robotics — Official Website
Relay (formerly Savioke) robots have completed 1M+ deliveries in hotels including Marriott, Hilton, Radisson, and Mandarin Oriental properties worldwide.
Deployment Readiness
Integration & SDK
- ROS Support
- Not confirmed
- SDK Available
- Not confirmed
- API Docs
- —
- Supported Platforms
- Proprietary
Support & Service
Regions
| Tier | Response Time | SLA |
|---|---|---|
| RaaS | 24 hrs | — |
Specifications
Connectivity
| Communication | WiFi |
Mechanics
| Locomotion | Wheeled |
Performance
| Max Speed | 1 m/s |
| Payload Capacity | 9 kg |
Physical
| Weight | 45 kg |
| Height | 1016 mm |
Power
| Battery Life | 8 hours |
Sensing
| Sensors | LiDAR, sonar, infrared, IMU, depth cameras |
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